FAQs

Frequently Asked Questions

1. I have a question about my order. How can I contact you?
For any questions or concerns regarding your order, please email us at Norveausa@gmail.com. Our customer support team is happy to assist you.

2. How long does it take to process my order?
Orders are typically processed within 2–4 business days. Once your order has been processed, it will be prepared for shipment.

3. How long does shipping take?
Standard shipping usually takes 7–14 business days after your order has been processed. Delivery times may vary depending on your location and external factors such as carrier delays.

4. When will my tracking information update?
Tracking information generally updates within 2–4 business days after your order has been shipped. If your tracking hasn’t updated yet, please allow a little extra time before reaching out.

5. Do you ship internationally?
Yes, we do offer international shipping. Shipping times and delivery schedules may vary depending on the destination country.

6. Can I cancel or change my order?
You may request a cancellation or make changes to your order within 3 days of placing it. Please contact us as soon as possible at Norveausa@gmail.com with your order number.

7. What is your return and refund policy?
We offer a 30-day refund policy on all eligible orders. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.

8. Do your products come with a warranty?
Yes. All products are backed by a 30-day warranty. If your item arrives damaged or defective, please contact us and we’ll make it right.